Friday, March 14, 2008

Trouble with FIOS Actiontec router?

In my last posting, I alluded to networking issues I was trying to resolve by using my Linksys WRT54G as a bridge/switch instead of a router. Well the problems persist, so I can eliminate the Linksys device as the cause.

What's happening is that my FIOS Internet speeds at home slow to a crawl or stop completely for one or more users once someone in the house gets on Second Life and/or XBOX-Live. Second Life and/or XBOX-Live will continue to run, but ultimately performance on those applications becomes unacceptable, and we reboot the FIOS router. It's gotten to the point where we are rebooting several times a day.

The FIOS router we have is an Actiontec router with the latest firmware. When I log in and look at the status of the router, I don't see any issues that could be causing the problem. Traffic monitors are well below the bandwidth I am paying for. The error logs are clean.

At this point, I am ready to call Verizon. I'm not looking forward to spending the time with them on the phone to troubleshoot and resolve the problem. Ideally, I'd like them to replace the Actiontec router.

I'll keep you posted as I try to resolve this mystery. See these other posts on this matter:


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