Tuesday, November 18, 2014

HP Sprout Computer: Stumbling Out of the Gate?

The new HP Sprout compuer went on sale on the HP online store on October 29th or there abouts. I ordered one on October 30th. When I ordered, the expected delivery date provided by HP was November 10th. On October 31st, I received this email, "Thank you for ordering Sprout by HP. Due to high demand, your Sprout is now expected to ship by 11/10/2014. ..."

On November 10th I received a phone call from someone at HP saying that the ship date was now November 17th.

November 17th has come and gone. No further word from HP. Looking online, the order has still not shipped.


John Redmond said...

At 2:15 PM, November 18th, I had a call from the "Customer Relations Team" at HP saying, "unfortunately, due to the high demand for this product, there has been a little bit of a delay... The new estimated ship date is November 24th."

At 2:30 AM today, November 19th, I received an email saying that the item had shipped.

The squeaky wheel gets the grease. I'll keep you posed.

John Redmond said...

The machine was delivered yesterday, November 20th. I didn't expect that! Unboxing and setup nice and easy. I didn't expect that either. I'll keep you posted...