Mangi Environmental Group
"This is all Greek to me...that's why we have you. I am so grateful to you for your service and advice. My life is much more pleasant since we found you, believe me!"
Ralph Perrino, PhD
Northern Virginia Tutoring Service
Not every job has a happy outcome and a satisfied client. Still, some of our best work is done in things go awry, when the client is breathing down our necks and asking, incredulously, "Do you know what you are doing?" Yes, even though the client's confidence in us is shaken.
At the outset of our relationship with Northern Virginia Tutoring Service, I drilled through a wall to run network cable from here to there. When I pulled the drill bit out of the wall, there was a knot of twisted, broken wires that was the trunk line of the office phone system. A simple job turned into an urgent problem, outside our normal purview (phones, not computers).
Ralph Perrino was very cool. He would have been fully entitled to throw me out of the office and/or yell at me. Instead, he allowed me to clean up the mess I made. That was not my proudest moment, but I am proud of the relationship forged in that adversity.