Saturday, August 30, 2008

Comcast Sucks!

We use Comcast Business-Class Internet at the office. Thursday night, service went down.

Friday morning, the service was still down when we got into the office. Fulfilling our role in Comcast's state-of-the-art network monitoring system, we called Comcast to report the outage (yeah, Verizon!).

Springing into action, Comcast's minimum-wage and/or non-English-speaking techs did their voodoo in cyberspace which failed to resolve the problem. One of their ilk was going to have to venture out to restore our Internet service. "Would someone be there between 3PM & 6PM today?" Yes, but the problem is probably not on our premises...

Like pornography, I know what's "business-class" when I see it. Like pornography, Comcast's Internet service is not "business class."

So, 6PM Friday rolls around. Still no Internet, and no Comcast repair man has appeared. Time for us to go home. One last call to Comcast. They say they'll have someone by on Tuesday (after Labor Day). I guess they don't work on weekends. Silly me... business class refers to the hours they keep... or maybe this outage has something to do with Comcast limiting our bandwidth utilization?!

Hurry, FiOS, hurry!

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